Job Openings >> Computer Service Technician
Computer Service Technician
Summary
Title:Computer Service Technician
ID:1042
Location:N/A
Department:Information Technology
Description




Computer Service Technician

The Queens County District Attorney’s Office (QDA) is seeking a Computer Service Technician to serve as the initial point of contact on computer hardware, software and Service Desk support issues. The Computer Service Technician will report to the Director of Systems Management, of the Information Technology (IT) Bureau. The Computer Service Technician will be part of QDA’s IT Department that includes a staff of 25 and serves an office of over 750 staff.

The Computer Service Technician will perform the following job functions, including, but not limited to:

  • Maintaining, troubleshooting, repairing or replacing computer components
  • Identifying, researching and resolving technical problems with computer hardware, software and peripheral devices
  • Responding to IT service requests and inquiries via telephone calls, emails, Service Desk Portals and personnel requests for technical support
  • Document, track and monitor problems to ensure a timely resolution
  • Ordering and maintaining an inventory of spare parts and other items
  • Maintaining inventory and repair records
  • Any other related IT tasks and/or function as assigned by supervising manager

Preferred Education and Qualification Requirements:

Qualified candidates will have at least a high school diploma or equivalent and experience in computer maintenance and repair.

Applicants must be able to regularly work Monday through Friday, 9 a.m. to 5 p.m., however, in some instances schedule changes and/or overtime may be required and/or necessary.

Strong preference will be given to candidates with an Associate’s Degree, technical certification, excellent written and oral communications skills, and prior service desk experience.

For current City employees, a permanent civil service title is highly desired.

Comprehensive benefits package including health insurance, 401K and more. Salary commensurate with experience.

The Office of the Queens County District Attorney is an equal opportunity employer with a strong commitment to the diversity of our organization.


Application Information:

To apply, please submit a resume and cover letter via the link below:

Comprehensive benefits package including health insurance, 401K and more. Salary commensurate with experience.

The Office of the Queens County District Attorney is an equal opportunity employer with a strong commitment to the diversity of our organization.

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